Refund Policy
Last updated: 2026-05-12 · Draft v1
The short version
- You can request a refund within 7 days of purchase if you haven't listened to any of the audio yet.
- Once you listen to any day's audio, the order is considered fulfilled and is non-refundable.
- If something is genuinely broken on our end (audio won't play, wrong kid names, technical failure), we'll fix it or refund regardless of timing.
Why "no refund after listening"
A AudioVenture audiobook is the result of real compute time and real money spent at the moment you press Pay: text generation, voice synthesis, transcription QA, image generation, and audio stitching. Once you've listened, the experience can't be returned. The 7-day before-first-play window is your time to bail risk-free.
Quality issues
If something is wrong with the audiobook — wrong kid name, audio cuts off mid-day, voice doesn't match what you picked, file won't play — we'll either regenerate at no cost or issue a full refund, your choice. Email customerrelations@audioventure.cc with your order number and a description of what's wrong.
Pronunciation
The narration is produced with a synthetic voice, and how it says a name can differ slightly from how you say it. That on its own is not grounds for a refund. Before you pay, the story-building steps let you hear a name spoken and add a pronunciation hint, so you can check it in advance.
A name that is wrong — a different name from the one you entered, or a name that is unintelligible — is a quality issue, and is covered above.
How to request a refund
- Email customerrelations@audioventure.cc from the email address used to place the order.
- Include the order ID (visible in the ready-email or the player URL).
- Tell us briefly why you want a refund.
- We'll respond within 2 business days. Approved refunds appear on your card within 5-10 business days via Stripe.
What counts as "listened"
Our player and download endpoints log a play event the first time any day's audio is accessed. We use that timestamp to determine eligibility. Briefly opening the player page does not count as listening — you have to actually start playing the audio.
Chargebacks
Please email us before initiating a chargeback with your card issuer. Chargebacks cost us a fee even when they're wrong, and we're a small team — we'll always try to make it right directly. Filing a chargeback for an order that doesn't qualify for a refund (e.g., after listening) may result in your account being suspended from future purchases.
Cancelled orders
If you abandon checkout (close the tab, never click Pay), nothing is charged and nothing is owed. You may return later and continue from where you left off using the same browser, or start fresh.
Subscriptions
We don't currently offer subscriptions — every audiobook is a one-time purchase. If we add subscriptions later, cancellation terms will be added here.